Shipping policy
Shipping Policy
Last updated: August 13, 2026
1. How our timeline works
Every order has two parts: production and transit. Because each item is personalized and made to order, production begins only after you check out.
| Stage | Time |
|---|---|
| Production (printing, quality check, packing) | 2–5 business days |
| Transit — Standard Shipping | 3–7 business days |
| Transit — Expedited Shipping | 2–3 business days |
| Total, Standard | 5–12 business days |
| Total, Expedited | 4–8 business days |
Business days are Monday through Friday, excluding US federal holidays. Orders placed after 12:00 PM Pacific Time begin production the following business day.
2. Shipping rates
| Method | Cost | Estimated total time |
|---|---|---|
| Standard Shipping | $5.99 | 5–12 business days |
| Expedited Shipping | $14.99 | 4–8 business days |
| Free Standard Shipping | Orders over $59 | 5–12 business days |
Rates are calculated and displayed at checkout before payment.
3. Where we ship
We currently ship to all 50 US states, plus Washington DC. We do not currently ship to PO Boxes for expedited orders, or internationally. If you need delivery outside the United States, email us before ordering and we will let you know whether we can accommodate it.
4. Tracking
You will receive two emails: an order confirmation immediately after checkout, and a shipping confirmation with a tracking number once your package leaves our facility. Tracking can take up to 24 hours to show its first scan.
5. Holiday and peak season
Between mid-November and December 24, production times may extend by 2–4 business days due to volume. We publish our last-order-by dates for Christmas delivery on our homepage each November. Orders placed after those dates are not guaranteed to arrive before the holiday.
6. Delays outside our control
Carrier delays, severe weather, and address issues can extend delivery beyond the estimates above. These estimates are not guarantees. If your order is significantly delayed, contact us and we will trace it with the carrier — see our Refund & Return Policy for how we handle lost packages.
7. Multiple items
Orders containing several personalized items may ship in separate packages as each item completes production. You will receive tracking for each shipment. You are only charged shipping once.
8. Questions
Giftify Mall 2362 Hwy 25 South, Kettle Falls, WA 99141, United States Phone: (509) 738-3005 Email: support@giftifymall.com Hours: Monday–Friday, 9:00 AM – 5:00 PM Pacific Time