We are a small team and we answer every message ourselves. You will hear back from a person, usually within one business day.
Get in touch
Email: support@giftifymall.com
Phone: (509) 738-3005
Hours: Monday – Friday, 9:00 AM – 5:00 PM Pacific Time
Mailing address
Giftify Mall
2362 Hwy 25 South
Kettle Falls, WA 99141
United States
Before you write, this may be faster
“Where is my order?”
Check the tracking link in your shipping confirmation email. Production takes 2–5 business days and transit 3–7, so most orders land in the 5–12 business day window. If tracking has not moved in 10 business days, email us and we will trace it.
“I made a typo in the personalization.”
Email us within 12 hours of ordering with your order number and the correction. Before production starts we can fix it for free. After that we cannot — the item is already being printed.
“My item arrived damaged or misprinted.”
Send your order number and a photo to support@giftifymall.com. We will ship a replacement or refund you in full. You do not need to send anything back.
“Can I get it by a specific date?”
Email us before ordering with your date and ZIP code and we will tell you honestly whether it is achievable.
“Do you ship outside the US?”
Not currently. Email us if you need international delivery and we will let you know if that changes.
Wholesale, bulk and press
For corporate gifting, bulk orders of 25 units or more, or press enquiries, email support@giftifymall.com with “Wholesale” or “Press” in the subject line.