Refund policy

Refund & Return Policy

Last updated: August 13, 2026

Every item we sell is personalized and made to order. That means your piece is produced specifically for you after you place your order, and it cannot be restocked or resold. This policy explains exactly what that means for returns, and what we will always make right.

1. Personalized items and change of mind

Because personalized items are unique to you, we are unable to accept returns or exchanges for change of mind, including:

  • A spelling, name, date, or message you entered incorrectly at checkout
  • A photo you uploaded that was low resolution, blurry, or cropped differently than expected
  • Choosing the wrong size, color, or style option
  • The item no longer being needed, or arriving after an occasion has passed

Please review your design preview carefully before completing checkout. The preview shown at checkout is what we print.

2. What we always make right

We stand behind every item we ship. Contact us within 30 days of delivery and we will send a free replacement or issue a full refund — your choice — if your order is:

  • Damaged or broken in transit
  • Misprinted — wrong text, wrong photo, misaligned, faded, or otherwise not matching the design you approved
  • The wrong item or the wrong variant from what you ordered
  • Materially defective — for example a keychain clasp that fails, a mug with a crack, or a shirt with a seam defect

No return shipment is required for these cases. Send us photos and we will resolve it.

3. How to make a claim

Email support@giftifymall.com with:

  1. Your order number
  2. Photos of the item you received (and the packaging, if it arrived damaged)
  3. A short description of the problem

We respond to every request within 1 business day, Monday through Friday. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

4. Cancellations and order changes

Personalization files are sent to production quickly. You may cancel or change your order free of charge within 12 hours of placing it, by emailing support@giftifymall.com with your order number. After production begins we can no longer cancel or alter the order.

5. Non-delivery and lost packages

If tracking shows no movement for 10 business days, or your package is marked delivered but you did not receive it, contact us. We will open a carrier trace and, if the package cannot be located, reship or refund your order at no cost to you.

6. Incorrect shipping addresses

We ship to the address entered at checkout. If an address is incorrect and the package is returned to us, we will reship it once you confirm the correct address; you are responsible for the reshipping cost. If the package is not returned to us, we are unable to refund it.

7. Questions

Giftify Mall 2362 Hwy 25 South, Kettle Falls, WA 99141, United States Phone: (509) 738-3005 Email: support@giftifymall.com Hours: Monday–Friday, 9:00 AM – 5:00 PM Pacific Time